Some nicotine products are prescription-only in Australia. Where a product requires one, you must have a valid Australian prescription before we can dispatch it.
Which products need a prescription?
Any product we list as prescription required — typically therapeutic nicotine products such as nicotine pouches or lozenges sold for quit-smoking support — can only be supplied against a current prescription from an Australian registered medical practitioner (or an authorised nurse practitioner). Where a product is listed without that flag, no prescription is needed. If you’re unsure about a listing, ask us before ordering.
How to supply your prescription
- Place your order as normal.
- Reply to your order confirmation — or email support@smokemartaustralia.com with your order number — and attach a photo or PDF of your prescription.
- We check it covers the product, the strength and the quantity ordered.
- Once it’s verified, your order is dispatched and your prescription is held on file for the life of the order (and kept securely for record-keeping; see our Privacy Policy).
If we can’t verify it
If the prescription is expired, unreadable or doesn’t cover what you ordered, we’ll email you. If we can’t resolve it within 5 business days, the order is cancelled and refunded in full.
Things to know
- Prescriptions must be current at the time of dispatch; repeats are fine if they are still valid.
- We can’t dispense more than the prescription allows.
- Prescription products are non-returnable once dispatched, except where they arrive faulty or damaged.
- This material is general information, not medical advice — for help quitting, speak to your doctor or pharmacist, or call Quitline on 13 7848.